Refund policy
Last updated: 6 July 2026
Faulty or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery at info@feluga.shop with your order number and photos of the issue. We'll arrange a replacement or refund at no cost to you.
Change of Mind
As each item is made to order, we do not offer refunds or exchanges for:
- Change of mind
- Incorrect size selected
- Incorrect shipping address provided by the customer
Please check our size guide before placing your order.
Lost Orders
If your order is lost in transit, please contact us and we'll work with our shipping partners to resolve the issue.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law.